Frequently Asked Questions

Orders are usually processed within 1–2 business days, excluding weekends and holidays. Delivery timing depends on the shipping method selected at checkout. Tracking is emailed when your order ships.

Orders move into processing quickly. Contact us as soon as possible and we will help when the order has not yet shipped, but changes cannot be guaranteed.

Send us a clear photo of the damage and, for paint-code products, the vehicle paint-code label. Our support team will help you choose the most practical option before you order.

You will receive an email with tracking information as soon as your order ships. Contact us if the tracking has not updated or you need help.

Contact customer support within 10 days of delivery. Include your order number and clear photos of the package and affected items so we can help quickly.

Eligible products can be returned within 30 days under our return policy. Contact our support team first so we can help with product use, color selection or the return process.

Free standard shipping is available on orders over $50 after discounts and before taxes. International orders are excluded. Current delivery options are shown at checkout.

International availability varies. Contact us for assistance or check your local Amazon marketplace for Scratch Fix Products.

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