Frequently Asked Questions
Please read our FAQ before sending us a message.
Orders can take between 1-3 business days (excludes weekends and holidays) to process. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery. The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically.
*Please note that this not apply to international order. Please contact us for non-domestic orders.
Once an order is confirmed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.
Once the order ships, an email with the tracking information will be sent. If you need further assistance, please do not hesitate to reach us.
Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).
We only use USPS, Canada Post and FedEx
We do not offer shipping to P.O. boxes or APO addresses at this time.